Software Request Advisory Desk (SRA)

How do you manage and challenge software requests coming from all levels of your organization with different applications and licensing requirements? How do you know if software contracts  are renewed on time? How do you see which applications can be retired/reallocated/re-harvested according to the organization’s needs?

All of these questions fall under the purview of software lifecycle management  a multi-faceted process that encompasses all of the activities around a software’s shelf life from request to retirement. So having an IT service process that covers all of the relevant actions is essential to an organizations IT department.

Our Software request advisory services provides an end to end solution to the challenge that is managing your IT software landscape.

Our service consists of placing a specialist team with your organization to manage all your software related requests. These specialists will manage all of the aspects related to the software lifecycle such as; processing/filtering out software requests, initiating the procurement process, tracking and chasing application delivery, renewing/retiring software applications within your IT infrastructure etc. giving you end to end support for the duration of the application’s shelf life.

Furthermore, the team will also monitor all these processes and provide periodic reports on performance and advice on potential improvements/pain points as required. Also, depending on your SAM tooling, we can create custom dashboards to allow you to track the services via live data reports as well.  

Why ITAM solutions ?

Software Lifecycle Management made easy

Our specialists ensure that every part of your software lifecycle management cycle is taken care of.

Proactive demand management

Our specialists will challenge your business stakeholders when software requests are made to ensure the utilization of business resources is done on a “need to have” basis.

A pragmatic and scalable approach

Our SRA desk will use your existing procurement processes as a solid foundation, starting out with what is currently available, with the aim to build and improve over time.

Regular reports and advice

Our monitoring and reporting efforts mean that if there is potential to optimize by consolidating or rationalizing applications, you will be informed in a time manner and will also be provided with a plan of action to execute such activities.

Constant attention to processes

Our specialists will take charge, chase vendors and business and do everything within their power to ensure your delivery comes through on time, everytime.

Which added value do clients experience?

Clients who use this service are able to divert their focus from an operational to a more strategic perspective as they do not have to be as engaged with the day to day activities needed to manage software lifecycles. Furthermore, the reporting and advisory service also means that clients are able to receive reliable data regarding their IT processes and make better informed decisions regarding IT and business strategy.

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